Terms of sale

Version of 18 September 2026. Seller: Zima Lux Co., Ltd., trading as Premium Water Hub, Phuket, Thailand.

Orders and delivery

An order is accepted once a manager confirms it by messenger or phone. In Phuket we deliver the next day for orders placed before 18:00; to Bangkok, Pattaya, Koh Samui and the rest of Thailand within 1 to 3 days. The courier calls or messages before setting off.

Prices are in Thai baht and include 7% VAT. Delivery cost depends on the area and is shown in the cart before checkout.

Payment

• Cash on delivery across Thailand, up to ฿30,000
• Bank transfer or PromptPay QR — the manager sends the details and the QR after confirming the order
• Visa or Mastercard, roubles or crypto — through a link or details sent by the manager
• Invoices are issued for companies; payment terms only by separate agreement

Breakage, defects and returns

• A bottle broken in delivery — tell us the same day and we replace it or refund you
• A manufacturing defect — tell us within 7 days and we replace it or refund you
• An unopened case can be returned within 3 days; the customer pays the return delivery
• We send refunds within 7 business days to the method you paid with; how long it takes to land is up to your bank

18.9 L bottles are returnable packaging. The deposit is 150 THB per bottle and is refunded on the buyer’s request when the bottle is returned. Collection of empty bottles without a water order is charged at the delivery rate for the area.

Storage

Keep the water in the shade, away from direct sun and heat; the cooler the better. The best-before date is on the batch label. Keep an opened bottle in the fridge and drink it within two or three days.

Changes and questions

These terms may change; the current version is always on this page. Questions about orders, returns and documents: Telegram @premiumwaterhub or +66 61 215 4763, daily from 9:00 to 21:00.