Question 1

Can I buy a single bottle?

Accepted Answer

On the site, water in small bottles is sold by the pack: the number of bottles is shown on the product page, and the per-bottle price is there for comparison. The 18.9 L bottle can be ordered from one piece. For a single bottle, see the shops on the “Where to buy” page.

Question 2

When will my order arrive?

Accepted Answer

In Phuket usually the next day if the order is placed before 18:00. Other regions of Thailand take 1–3 days. The manager confirms the delivery day; if you need the water for an arrival or an event, tell us in advance.

Question 3

How much is delivery in Phuket?

Accepted Answer

Delivery anywhere in Phuket is 250 THB. Delivery is free from five packs. An order of 18.9 L bottles only is delivered free within Phuket from one bottle. Pick-up from the warehouse is free.

Question 4

Do you ship to other regions of Thailand?

Accepted Answer

Yes. The cost is per pack: 350 THB on the mainland, 480 THB to Koh Samui and Koh Phangan; it takes 1–3 days. There is no free delivery to the regions. For ten packs or more the manager prepares an individual quote. 18.9 L bottles are delivered within Phuket only.

Question 5

What is the volume discount?

Accepted Answer

Currently: 2 packs — 2%, 3 — 3%, 4 — 4%, 5–9 — 5%, 10 or more — 10%. The discount is applied automatically and the cart shows the total before you confirm the order.

Question 6

How does the water subscription work?

Accepted Answer

A subscription is a month of deliveries paid at once, with a discount on every delivery. In the cart choose “Subscription” instead of “One-off” — the discount shows in the total at once. Discounts do not add up: the best single one applies. At checkout set the frequency: weekly (4 deliveries), every two weeks (2 deliveries) or monthly — the site shows the amount for the month. You pay one amount: by transfer or QR in advance, or in cash to the courier at the first delivery; there are no automatic charges. The next month is a new payment; pause or cancel the renewal in your account, with no penalties.

Question 7

How can I pay?

Accepted Answer

At checkout you choose “cash on delivery” (across Thailand, up to 30,000 THB) or “transfer / QR”. The PromptPay QR, a card payment link, details for a rouble or crypto transfer, or a company invoice are sent by the manager after the order is confirmed.

Question 8

Can I order to a hotel or a villa?

Accepted Answer

Yes. Give the name of the property, the room or villa number and the recipient’s contact. If reception or security will accept the order, let them know and leave a comment on the order.

Question 9

How do I find out when an item is back in stock?

Accepted Answer

On the page of an out-of-stock item, leave your contact and we will message you when the water arrives. This request is not a reservation or a paid order.

Question 10

What is the deposit for the 18.9 L bottle and how do I get it back?

Accepted Answer

The deposit is 150 THB per bottle. After that we swap an empty bottle for a full one with no extra charge for the bottle. We refund the deposit on request when you hand the bottle back. If you only need empty bottles collected, without ordering water, delivery is charged at the rate for your area.

Question 11

Can I drink mineral water every day?

Accepted Answer

Waters differ in composition and mineralisation: table water is drunk like ordinary water, while medicinal table and medicinal waters are not meant to replace all your drinking water. We do not give universal intake schemes. If you have sodium or fluid restrictions, follow your doctor’s advice.

Question 12

What if my order arrives damaged?

Accepted Answer

If a bottle broke in transit, tell us on the day of delivery and we will replace it or refund you. For a manufacturing defect, tell us within 7 days. Keep the packaging, photograph the damage and send us the order number. An unopened pack can be returned within 3 days; the return delivery is paid by the buyer.

Questions about water delivery in Phuket

Ordering

Delivery

Payment

Water and health